Refund policy
Last updated: 14 October 2025
🗓️ Return Window
You can return eligible items within 30 days of delivery for a refund or exchange.
✅ Eligibility
- • Items must be unused, undamaged, and in their original packaging with all accessories and manuals included.
- • Proof of purchase (order number or confirmation email) is required.
- • We do not charge a restocking fee for returns.
- • We do not offer “final sale” items. If an item is labelled clearance or non-returnable, it will be clearly stated on the product page.
📦 How to Start a Return
- Email contactus@voltready.co.uk with your order number and reason for return.
- We’ll provide a return address and RMA (Return Merchandise Authorization) instructions.
- Pack items securely, ensuring all original accessories and manuals are included.
💬 Refunds
- • Refunds are processed to your original payment method once your return has been received and inspected.
- • Please allow 3–7 business days after confirmation for the refund to appear in your account.
- • Returns that arrive damaged or missing parts may incur a deduction to reflect the loss of value.
🚚 Return Shipping
Return shipping is the responsibility of the customer, unless the return is due to an error on our part (such as receiving a faulty or incorrect item). In those cases, VoltReady™ will cover return shipping costs.
🛠️ Faulty on Arrival (DOA)
If your item arrives faulty or damaged, please notify us within 7 days of delivery and include clear photos or a short video. We’ll arrange a replacement, repair, or refund after assessment.
📞 Need Help?
Our support team is available Monday – Friday, 9 AM – 5 PM (UK).
📧 contactus@voltready.co.uk
📞 (0333) 091 3487